Standard “Terms and Conditions” since 2018

1. Foreword

These terms and conditions form an agreement between PANAGENICS EUROPE (PEL) and the persons below referred to as “buyer” who have the intention to buy products for private use or resale. By placing an order, the buyer, declares to have read and accepted these terms and conditions. No deviation from these terms is possible without written consent from PANAGENICS EUROPE.

2. Object

These conditions describe the sales terms between PANAGENICS EUROPE and the buyer regarding the order, service, payment and delivery. They determine how to proceed when you place an order and guarantee the follow up between the two parties.

3. The order

Orders can be placed by online via the site. When ordering by telephone, PANAGENICS EUROPE cannot be held responsible for any mistakes. Articles which are not in stock will not be backordered. In accordance with the law relating to mail order sales to consumers, a consumer has the right to cancel the order within 14 days of the day of delivery. In this case it is the responsibility of the buyer to return the goods at his expense in their original condition and packaging. Goods which are unsuitable for re-sale or damaged will be refused.

4. Price

All information in our catalogues, flyers and price lists are including VAT, unless explicitly stated otherwise. These prices are valid until the next new catalogue or flyer. PANAGENICS EUROPE reserves the right to adjust prices, if necessary, as a result of increased manufacturing costs or unfavorable exchange rates. To see the most recent prices, please visit our website.

5. Delivery

All orders are processed with the utmost care and are sent per courier as soon as possible. The order can be delivered to the buyer’s address or to another nominated address. The package will be presented 2 times without extra cost, after which a supplement will be payable.
Packages will be delivered between 8.00 and 18.00h by an external transport company.

6. Damage

In the event of damage, the buyer is required to inform us within 48 hours of the delivery. All visible damage must be noted on the delivery note (nature of damage, number of damaged boxes). PANAGENICS EUROPE will in this case ensure that damaged goods are exchanged promptly. The buyer is required to send us clean pictures of the damaged products. We kindly ask to preserve the damaged products together with the inner and outer packaging until they are picked up or the claim is accepted. Late declarations or declarations which do not meet the conditions above, will be declined.

7. Payment

The buyer can effect payment by credit card, (Visa, Mastercard) or by Ideal (The Netherlands only), Bankcontact (Belgium), Sofort Banking or by PayPal in advance of the goods being dispatched.

8. Complaints/Returns

We take the utmost care when preparing all orders. If, despite our care, you receive the wrong article you can return it unused, undamaged and in the original packaging. PANAGENICS EUROPE will ensure that the goods are exchanged promptly upon receipt of the incorrect item. The cost of the return will be covered by a credit note. Any other grievances should be notified within 48h. Later notifications may be refused.

9. Warranty

On all our electrical appliances there is a warranty on the no wearing parts. Even after the warranty period, you can always count on our after-sales service.

10. Law relating to mail order sales to consumers

In accordance with the law relating to mail order sales to consumers, a consumer has the right to cancel the order within 14 days of the day of delivery. In this case it is the responsibility of the buyer to return the goods at his expense in their original condition and packaging. Goods which are unsuitable for re-sale or damaged will be refused. This law is not valid for businesses or professionals nor is it valid for consumers buying custom made products.

Shipping

When can I expect to receive my order?

Orders are usually dispatched within 24 hours. All orders placed during the weekend will be processed on Mondays. Delivery in the Netherlands and/or Belgium is normally the next working day. Delivery in neighboring countries usually takes place within 3 days of dispatch. Deliveries to the rest of Europe take up to one week after dispatch.

When products are not in stock in discussion with the “buyer” we can place these products/items in back-order. An estimated dispatch and delivery time will be discussed between PANAGENICS EUROPE and the buyer. These dispatch and delivery times are not agreed and legally binding.

This information is offered as an indication, due to situations beyond our control we cannot guarantee delivery times. If you have not received your order after the indicated time has elapsed please contact our customer service.

All deliveries for standard and oversize parcels and pallets are dispatched with DHL or SEACON. Please find DHL’s and SEACON’s term and conditions on our PANAGENICS EUROPE website.
All orders will be processed after payment has been received unless otherwise advised.

Panagenics Europe Ltd.
Jessica van den Boom CEO
Ninnesweg 51 5981PA
Panningen
the Netherlands
+31 6 51 955 171